Customer Testimonials
I haven't bought a new car in over 25 years. I was sticking to 1 to 2 year cars until this recent purchase of an Acura MDX. I have to say that it was a fantastic experience and the team we dealt with was exceptional. Don is an excellent salesman - no pressuring just offering up the facts that we needed to make our decision. Both me and my husband enjoyed working with him. He's very knowledgeable and answered all of our questions honestly. He, as well as the rest of the team with dealt (Ken and Erica) made the car ... Read More DealerRater - Nov 11, 2024
Wen I went to drop off my car for a recall Geralyn or how ever you spell her name was no help they didn’t accommodate me what’s so ever..after I booked my appointment with them for a loaner I was told no we only have u down for drop off not a loaner mind you I made sure to verify about 2x if I was alset before hanging up that call while booking that appointment so I was rescheduled and sent away after driven an hour there and back! Ever since I purchased my vehicle and drove ... Read More DealerRater - Aug 11, 2024
I agreed to purchase a 2017 Acura RDX. Signed all paperwork, financing, etc., arranged to pick it up in a couple of days. After I got home, I realized I hadn't looked carefully at the tire wear. I called the salesperson and asked if the tires were in good shape - received a yes. When I went to pick up the car, I brought my tire gauge and found all the tires to be marginal. The sales manager scoffed at my assessment and said he had never seen a tire gauge tool. I pondered whether I would cancel the deal, ... Read More DealerRater - Jun 11, 2024
Very Knowledgeable dealership. Ken, Nate, Jeff, Joe and Stacey have been there for more years than I can remember. Any question I have they know or can find me the answer. Wonderful group of people to work with from Sales to Service to Parts!
Madison, Ken, and Matty were all great! A very positive car-buying experience. The certified pre-owned MDX we bought from them is beautiful. There was a minor dent in the fender and Ken went above and beyond to get it repaired at no cost to us. They drove the car one and a half hours to deliver it to us. Great people. Great dealership!
The people at Acura of Auburn are top notch! They have excellent customer service and Joe in service is by far the best in the business! If you buy your car here and need service they come and pick up your car and leave you a loaner!! Best service around!!
Terrible customer service! Just went in to get a code for the radio because the battery (number 4 btw) they just replaced failed completely knocking out all the presets and requiring a code to access. They treated me as if I was an idiot and a nuisance, telling me that I should know that. After I complained they finally gave me the code, with not one word of apology for the failed battery or how I was treated.
It was great working with Alex and Ken on securing my MDX. They were honest and transparent. Couldn’t ask for anything more in a dealership.
A huge thank you to Ken, Alex, and Zack for helping me purchase my new Acura TLX! I was dreading this task but was pleasantly surprised when the team pulled out all the stops to actually make buying a car an enjoyable experience. Ken, Alex, and Zack patiently answered my questions, addressed every concern, and helped me compare the TLX to other models so I could make the most informative decision possible. Very early on in my visit I felt at ease and we even shared some good laughs. The guys were genuinely interested that this vehicle fit my needs ... Read More DealerRater - Dec 16, 2019
The whole process of getting a new vehicle from Don and Ken was a memorable event. I will be back again In the future to purchase another vehicle. It’s all about attitude and we just had a good vibes. Cheers Usha and Ganesh
Very awesome Konstanza Rolas. I will recognize more friends and family when they are thinking about to buy an Acura Would like to said Thank you so much
After looking for a car for over a year, Acura of Auburn was by far the best dealership I have come across. Buying a new car is never stress free, but Acura of Auburn took a lot of that stress out and made the buying experience a lot more bearable and comfortable from start to finish. Professionalism at its best from everyone I talked to. Highly recommend this dealership! Great people all around. Thank you Don, Zach, Danielle and Ken for all that you have done!!!
I purchased a car recently from this dealership and traded in my old vehicle. My sales person Konnie was outstanding. She was professional, personable and great to work with. All the paperwork and financial stuff was handled timely and I left a very satisfied customer. I would highly recommend this dealership. A+ experience
First time dealership experience & it was one to remember, went by super smoothly and fast! Left with my very first car & a smile on my face! Would definitely recommend this dealership to everyone, you won’t leave disappointed and they’ll take good care of you!
Buying cars is never easy and if not for the delay created by our insurance company, it would have been flawless. Don Heath, Nate Doggert and Zach were all patient and most helpful in answering our questions and guiding us though this purchase. A huge THANK YOU!
This was my first time buying a car from a dealership. Don was the best. He answered all my questions and was very helpful and understanding when I had a hard time thinking of the word I wanted to say. I have fibromyalgia and sometimes you know what you want to say but can't think of the word you want. Don helped me with that. Thanks again Don! I had a great experience. All the staff was great and friendly.
Amazing staff! Zach and our sales person Konnie were phenomenal! I walked in told them what I wanted and there is was. I will definitely be back. I have owned a volvo and an Audi but I have fallen in love with my RDX. Very happy with the entire experience Gina
I have been purchasing and servicing my Acura vehicles since 1992 with this team. I currently travel 75 miles to service here...and most recently to purchase a new vehicle- WHY? Because they are great at what they do, there is never high pressure around buying, they deliver what they promise and the service team defines what "customer service" means. I would never think about going anywhere else because I know I would not get the credibility, the integrity or the "we have you covered and taken care of" approach anywhere else! They get me on the road ... Read More DealerRater - Jul 29, 2019
Sales person Alex was great and love the car! All the extra things they add on for service after the sale is impressive! Will buy again from there.
If I can rate 0 stars, that would be my choice. We looked at the car, next day I call, then shot email expressing my interest and stating I am willing to put money down. Two days, no reply. Then, they told me the car has been sold. Very unprofessional, will not do business with them anymore and will not recommend. Better off shopping somewhere else.
I bought a used Honda cross tours from Acura of Auburn, it is a great car with great price; their staffs from Alex who communicated me through email and prepared car for me to test drive, Denny, the person handle paper work, and to their sale manager worked closely with me, I walked out an hour later with everything done. a week later they deliver my car to my door step which is 30 miles away from them. Yes, they deliver the car to me. Thanks a lot guys. I am a happy customer and will definitely return for next car.
We have been buying Acuras from Acura of Auburn for about 20 years. Always excellent customer service both in sales (Don Heath) and service department (Jeff & Joe).
Searched for four months before locating a certified vehicle. Well worth the wait, Acura of Auburn was a pleasure to deal with salesman, sales manager, and service. Alex went so far as to drive an hour and fifteen minutes to deliver us our new car. Class operation.
Bought my second TLX. Another great buying experience with Don Heath, Nate and the whole team. They know how to treat a loyal customer. The red ribbon on my new car, and the "Congratulations" sign were a nice touch!
Drove 20+ miles and right front tire almost fell off. Whole front end started to shake wildly. Stopped and found all lug nuts on front right wheel loose. In 2016 had brakes done and rear caliper came off and was dragging on rim. This is our third Acura but will not go back to Acura of Auburn.
Tried buying my second vehicle from this dealership, but was very disappointed with the new Sales Manager Denny. My first experience was wonderful, under the old manager. The new Sales Manager wants it all his way, and doesn't negotiate. Clearly he has little respect for a returning, long time customer. Very disappointed. Still love the salesmen Bob and Don, but the manager needs to learn how to treat people. Very disappointed.
I just bought my fourth Acura (three new and one used) from Acura of Auburn. I first went there in 2006 on the recommendation of a friend. I have gone to them since then for sales and service. I find them (sales and service) to be focused on customer service and the customer experience - they are very attentive and accommodating. The sales staff seemed to enjoy the test drive as much as we did! I did some pricing research online and then visited them - and they were very reasonable.
I have had every negative experience purchasing a car that one can have and was dreading having to look for another car. I was wonderfully surprised at the customer service that I received here. My search originated online and I initially spoke to the internet sales manager but Zach Reed handled the test drive and eventual sale. The dealership is more than an hour away from my house and I will gladly return when I need a new car. There was no game playing or any of the other typical car salesman BS, It was a pleasant experience all around. ... Read More DealerRater - Jan 3, 2018
Highly recommend coming here for a vehicle, am very happy with my experience. At no point was I pressured to look or buy any specific vehicle. These guys were awesome!
I just purchased my second Acura from Acura of Auburn and again I am very happy with both my new SUV and the process. I negotiated a great trade value and was able to buy a RDX that I am thrilled with . Don was fun to work with and worked hard to make everything come together . I would highly recommend this dealership to anyone looking for an Acura.
My wife and I purchased our new RDX from Acura of Auburn a few weeks ago. This is the second Acura my family has purchased from Don and the team and they are the best around. We live a great distance away, but still come back to Acura of Auburn for the great experience and fair price. We highly recommend Acura of Auburn to all of our friends and family.
My wife and I bought a new RDX from Acura of Auburn. We dealt with Don and Gabrielle. the whole process from start to finish was great. Highly recommend the dealership.
I can't say enough about Jeff and the service team at Acura of Auburn. They have gone above and beyond for me on multiple occasions. They always offer excellent service at a fair price.
Nathan and Kony were excellent at helping me with buying my new TLX. They were very friendly and met all of my needs would definitely come back.
Kind of late on writting this review. I brought my new ACURA RDX from acura of auburn in April 2016. I have dealt with a lot of dealers in the new england area.but these guys definitely rank at the TOP. Highly recommend ACURA of AUBURN. The sales person i worked with is Zack Reed. Great guy and very knowledgeable.
Called about a used car that I saw on Car Fax . Talked to Zach Reed and was told there was a mistake on the internet and it did not have the navigation that was advertised. Because of his honesty my wife and i took the 65 mile ride to look at the car and end up buying it at a good price. It was a pleasure dealing with him and the dealership seemed very professional .
My husband and I just purchased a brand new MDX from Acura of Auburn and had a great experience. Zach was our salesman and he made the process enjoyable and pressure free. We felt like we got a great deal and were treated with respect. We will definitely be back.
We bought our MDX from Don! He was wonderful! My husband and I didn't feel any pressure about buying this car . I would highly recommend buying a car from Don at Acura of Auburn
I purchased Acura 2017 RDX. I really like the vehicle. The sale consultant Bob Riel, Jr made the whole process stress free. He is very professional. General Manager, Ken Bowen, business manager Denny meadows also helped a lot in trade in my old car and finance my new car. I also got to meet the service person. overall, I have a wonderful experienced in this dealership.
Bought a certified pre-owned Acura MDX and love it!!! Will definitely be back there for the next vehicle!! My husband has bought 3 Acura TSX' there and will be going back to get his 4th!!!
I had a great experience in dealing with Acura of Auburn. Zach was very professional, knowledgeable, answered all my question & was a pleasure to deal with. I highly recommend this dealership: Class Act!
My current lease was up (BMW) and since I had decided to take some time off (quit my job), I was in no hurry for a new car. Well, a job offer came a long I had to buy ASAP! After trips to Infiniti, Audi and Mercedes, out last stop was at Acura of Auburn. I saw 2 models I loved and Zach gave me the details on both. He answered my 87 questions, professional and patiently. He knew I wanted to lease so we got that out of the way pretty quickly, giving me the numbers for each just in case ... Read More DealerRater - Jul 25, 2016
Traded a Toyota Highlander for a brand new Acura RDX. Zach and Nathan were great to work with! Best and easiest car experience my husband and I have ever had. Highly recommend!
I highly recommend Acura of Auburn! My salesperson, Zach Reed, was fantastic. He was extremely patient with this indecisive buyer... My overall buying experience was fabulous!
After having a vehicle totaled on the highway at the end of May, my search for a new vehicle was pushed up quite suddenly. I Purchased a used 2013 Ford Escape Titanium a couple of weeks ago, and I couldn't be happier! Not only did Zach help me find just the vehicle to fit my needs/wants, and price point, his professional, courteous manner and low pressure, straight to the point approach, made the whole process of getting in a new(to me) vehicle absolutely painless, and rather enjoyable. I'll look forward to coming back in a few years ... Read More DealerRater - Jul 18, 2016
I recommend Acura for the great service and presentation on my new vehicle Don was excellent taking me through the vehicle with all the updates in technology and how to use it all
I've been a customer of Acura of Auburn for about 12 years. That should say something in and of itself that our relationship's lasted longer than my first marriage. The sales team and the service team have always been professional, friendly and worked with me as a partner in deciding on both car purchases and repair decisions. They negotiate reasonably and tranparently and are focused on building a long term relationship vs. making the most money on a single transaction. This is the only dealership in my 40+ years of car buying with which I haven't needed a shower ... Read More DealerRater - Jun 27, 2016
DON HEATH WAS VERY PLEASANT, KNOWLEDGABLE, PROFESSIONAL AND LOW KEY. MY WIFE AND I WERE ON THE FENCE ABOUT WHAT TO BUY UNTIL WE STARTED A DIALOGUE WITH DON. THE DECISION BECAME EASY, WE WERE BUYING FROM HIM! EVERY STEP OF THE WAY WAS A GREAT EXPERIENCE.
I traded in a 2012 Honda Accord with low mileage and got a great price for my trade. I leased a 2016 RDX with the Advanced Package and I love it. I had never leased a car before but they showed me the advantages of leasing vs buying. I typically only drive 8,000 to 10,000 miles a year since I retired and after my husband and I went over their figures for a few days, we agreed with the dealer that a leasing plan made more sense for our situation.
Denny & Nate were a pleasure to do business with. I would definitely buy ... Read More DealerRater - May 31, 2016
I have been using Acura of Auburn for over 15 years. I would not hesitate to recommend them to friends and family. Can't beat them for sales and service.
I'm going to recommend Acura of Auburn to all my Acura owning friends from now on!
I own two Acura TL's, 2003 and 2005, and in both instances needed parts rapidly. Henry and Stacey in the parts department were both awesome and made the experience great.
The first time I needed a replacement heater fan harness for my 2003, Henry got me the right part and gave me a great price as well. I had my girlfriend pickup the part for me and he even went above and beyond and gave us a printout with the official instructions on how to ... Read More DealerRater - May 21, 2016
I bought, serviced and have been the owner of a 2003 TL from Acura of Auburn. Jeff Neal in the Service Department has always been great to deal with. Because of the quality of the vehicle and service, I purchased a new 2016 RDX. Don Heath in Sales was great to work with! I look forward to many more years with the Acura of Auburn dealership.
Bob Riel was my sales contact, he is a great person to work with. The dealership is awesome. I have purchased 5 cars in the past and have had nothing but the best buying experience. The service department is awesome; Jeff Neal is also a great person to work with when needing service .
I usually purchase a vehicle every 3 years, so I decided to try leasing. I had a a 2008 Acura MDX to trade in for the new 2016 model. I met Zach who escorted me on a test drive. Very knowledgable in Acura vehicles and also very pleasant to talk with. I decided to go forward with the lease. However, we ran into a snag almost immediately. Turns out my trade in was in a major accident before I purchased it used. I was unaware of this (always pull those car reports!). So basically my car had negative equity and the payments for ... Read More DealerRater - Apr 3, 2016
We are very happy with our new 2016 Acura RDX we bought here. The service was great. I appreciate the attention Don Heath paid to my questions. Could not be happier with quality and selection. Would recommend any time.
Best car purchase ever. No hardsell at all.
It started out just my husband and I stopping by to look at cars and with Rick greeting us and showing us around and having a casual conversation we decided to make a deal with only 15 minutes till closing and that's all it took with him, Don and Nate making it happen that night.
When the car arrived and we came to pick it up, Heather had everything ready for us and the transaction couldn't go any smoother. They even surprised us with yet another incentive discount that had become ... Read More DealerRater - Dec 19, 2015
Acura of Auburn (and specifically Zach) made the purchase of my used Honda CRV extremely easy. I really appreciated that there was no hard sell and that they went out of their way to ensure that the car I chose was in perfect condition before I took ownership. They worked hard to make the process painless and pleasant throughout and I won't hesitate to go back there for car services in the future - they have earned my trust!
I've dealt with people in the service department for over 2 years now, and I've come to have trust in them. I've most recently dealt with Justin in the service department; someone who is definitely customer-focused, and familiar with the inner workings of your car due to his previous experience as a service technician. I get stressed when my car acts up, but they try to make it easier and less stressful. This is the best place to bring your Acura or Honda for service in Auburn.
We started going to Acura to have my Nissan van serviced several years ago because I heard they had great everyday low prices an I started bringing all my family cars there every since because it's not only great prices but quality service from people who care about what they do I wouldn't take my cars anywhere else.
Saw a Pre owned Car online at dealership so I decided to take a ride from Boston to check it out. I was very nervous about purchasing a used car from dealer an hour away. The minute I walked through the door, my fear was resolved. I met Zach, the sales person who was very polite and honest. I had several questions, concerns , he was very patient with me and got the answers I needed. We went on a test Drive, I knew I was going to buy the vehicle from them. i left a deposit, and had to return ... Read More DealerRater - May 1, 2015
Working with Joe, Jeff and John for the past years has been wonderful. To feel welcome and taken care of its almost like family. My 2007 Honda accord is running like new thanks to the dedication of this service team.
Bought a branch new 2006 Acura MDX from here. I paid almost 39K with 100K extended warranty. About 5 months ago, the thermal start got problem caused the car has overheated. Towed to the dealer and they told me that my car's extended warranty had already expired although it had only 82K by then.... So I spent total $6000 from my pocket to fix the car back and forth 3 times. Just about yesterday, someone called and told me that my car extended warranty has just expired and asking me to pay more money for more warranty... What the heck, the dealer ship ... Read More DealerRater - Oct 25, 2013
it was a great experience the customer service was absolutely fabulous i should have did it a long time ago,my sales rep was exceptional and very informative.
I went to this dealership as I was looking for my first Acura. I test drove the TL and TSX and felt the TSX was a better fit for me. The sales rep we had was okay, very talkative and telling us how good we looked in the car etc. When we sat down with the sales manager and I believe his name is Brian, things went down hill very fast. Brian was rude, disrespectful and made us feel that it would be a honor or privilege for us to buy a car from this dealership. I did my research ... Read More DealerRater - Jun 30, 2011
I drove to this dealer only in hopes of seeing a TL in red. After two more visits I was convinced it was the right place to buy a car. I am still very glad I traveled 50 miles from home to buy from this dealership. It was the easiest and most satisfying car buying experience I've had.
I had a bad experience at another dealership and decided for the same price they gave me I could purchase a new one. This purchase will be the 5th vehicle through this dealership - both new and used. The only reason I looked elsewhere was because the used model I was looking for wasn't at the used car lot. The internet sales manager answered my email and when I met him he showed me a few of the models and let me look them over without any sales pressure. I was able to obtain what the dealer invoice was ... Read More DealerRater - Apr 10, 2008
I had a great experience buying my Acura there. I would recommend them to anyone
